Data Deletion Instructions
EDGE CRM is software used by businesses to manage their conversations with their own customers, including messages received through Facebook Messenger, Instagram and WhatsApp. If you wrote to a business that uses EDGE CRM, or if the business connected a Facebook, Instagram or WhatsApp account to EDGE CRM, you can ask us to delete your data.
1. If you are a person who messaged a business
Send an email to info@edgexcrm.net with the subject Data deletion request. Please include:
- Your name, as it appears on your Facebook, Instagram or WhatsApp profile.
- The channel you used (Facebook Messenger, Instagram or WhatsApp) and, if you know it, the name of the business you wrote to.
- Your phone number (for WhatsApp) or your profile link or username (for Facebook or Instagram), so that we can find your records.
- What you want deleted: everything we hold about you, or specific messages.
We may ask you to confirm that the request really comes from you before we act on it.
2. What happens next
- We confirm that we received your request and verify your identity.
- We find your conversations, messages, files and contact record. The business that uses EDGE CRM decides why and how your data is used; we act on its instructions, and where needed we pass your request to that business.
- We delete the data from the live system, and we confirm to you by email when this is done.
- Response time: we aim to respond within 30 days.
Copies in our change history and in encrypted backups are removed when they expire on their normal schedule, as described in our Privacy Policy. We may keep limited information where the law requires us to.
3. If you are a business using EDGE CRM
You can disconnect a connected channel (a Facebook Page, an Instagram account or a WhatsApp number) at any time from the inbox settings of your EDGE CRM account: open the settings, choose the inbox for that channel, and remove or delete it. Once the channel is removed, EDGE CRM stops receiving messages from it.
You can also remove EDGE CRM from your Facebook or Instagram account in the settings of that account, under the section for connected apps and websites (Business Integrations). Removing the app there stops our access to your page or account.
To delete the conversations and records already stored in your account, or to close your account and have all of your data deleted, email info@edgexcrm.net with the subject Data deletion request from the email address registered on your account.
4. Questions
Write to info@edgexcrm.net, or see the Privacy Policy for the full details.